Privacy Policy

Last updated 12 November 2026

Authentic Collective Co Pty Ltd (ABN 30 703 079 538) respects your privacy. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth). This page explains how we handle personal information collected through this website. Our full Privacy, Confidentiality and Consent Policy covers the people we support, and you can ask us for a copy at any time.

What we collect

When you use our enquiry and referral form, we collect the details you choose to give us, such as your name, contact details and information about the support you, or the person you are referring, are looking for. If you apply for a job, we collect the application, resume and cover letter you email to us. Like most websites, our website host also collects basic information about visits, such as pages viewed and browser type, and may use cookies to keep the site working.

How we use it

We use your information only to respond to your enquiry or referral, consider job applications, and provide and improve our services. We never sell your information.

Where it is stored

Enquiries and applications are stored securely in our Microsoft 365 environment, where only the people who need them can see them and every account is protected by multi-factor authentication. This website is hosted by Squarespace, which may store website data outside Australia.

Sharing your information

We only share personal information with your consent, or where the law requires or allows it, for example to prevent a serious threat to someone’s safety.

Photos

We only use photos of the people we support with their written consent, and anyone can ask us to remove an image at any time.

Seeing or correcting your information

You can ask to see or correct the information we hold about you at any time. We will respond within 30 days, free of charge.

Questions and complaints

Email us at hello@authenticcollectiveco.com.au. If you are not happy with our response, you can contact the Office of the Australian Information Commissioner (1300 363 992, oaic.gov.au) or the NDIS Quality and Safeguards Commission (1800 035 544).